Return & Refund Policy
At AG MARKETING & DEVELOPMENT GROUP INC., the health and safety of our customers is our top priority. Due to the hygienic and medical nature of many of the products we sell, returns are only accepted for unopened items in their original packaging within 14 days of delivery.
Opened, used, or altered medical and hygiene products cannot be returned to ensure product safety and integrity.
Please Read Our Return & Refund Policy Carefully:
Return Eligibility
Customers may request a return within 14 days of receiving the order if the following conditions are met:
- The product is unused, unopened, and in its original packaging
- The item is in the same condition as received
- The return request is made within 14 days of delivery
- Proof of purchase (receipt or order confirmation) is provided
No restocking fee will be charged for eligible returns.
How to Start a Return
To request a return, please contact us at: info@amedisupplies.com
Once your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Returns must be sent by mail or courier.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Wrong product received
- Damaged product
- Defective product
In these cases, AG MARKETING & DEVELOPMENT GROUP INC. will provide a return shipping label.
Wrong or Damaged Products
If you receive the wrong item or a damaged product, please contact us at info@amedisupplies.com with photos of the issue.
Once confirmed, we will arrange:
- A replacement shipment, or
- A refund, depending on the situation.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at: info@amedisupplies.com
Change of Mind
Due to the medical and hygiene nature of our products, change-of-mind returns are not accepted once an order has been shipped.
Please carefully review product descriptions, specifications, and quantities before placing your order.
If you have any questions about a product, please contact us before purchasing.
Order Cancellation
Orders are processed quickly. If you wish to cancel an order, please contact us immediately at: info@amedisupplies.com
We cannot guarantee cancellations once an order has been processed or shipped.
Non-Returnable Items
The following items cannot be returned:
- Opened or used medical products
- Health and personal care items that have been opened
- Gift cards
- Custom or personalized products
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days after the returned item has been received and inspected. Processing time may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as it may take time before the refund is posted.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at info@amedisupplies.com
Our Responsibility
AG MARKETING & DEVELOPMENT GROUP INC. is committed to assisting customers with any issues related to their orders. While certain products may carry manufacturer warranties, customers should contact AG MARKETING & DEVELOPMENT GROUP INC. first so we can help coordinate a resolution where applicable.
Before Placing Your Order
We encourage customers to carefully review:
- Product descriptions
- Product specifications
- Quantities
- Shipping details
If you are unsure whether a product is suitable for your needs, please contact us at info@amedisupplies.com before placing your order.
Clearance items (if applicable)
Refunds are only available for regular-priced items. Sale or clearance items may not be eligible for refunds unless defective or damaged.
Return Address
Returns should be sent to:
AG MARKETING & DEVELOPMENT GROUP INC.
2600 North Park Drive
A Medi Supplies
Brampton, Ontario L6S 6E2
Canada
Thank you for buying with confidence!
Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
Phone: +1 (437) 784-5443
Email: info@amedisupplies.com